Refund and Cancellation Policy

1. Order Cancellations

a) Before Shipment

Orders may be cancelled before they are shipped by contacting us at:

Email: support@stratmechstudios.com

If the cancellation request is received before dispatch, a full refund will be issued to the original payment method.

b) After Shipment

Once an order has been shipped, it cannot be cancelled. You may instead request a return or replacement in accordance with the sections below.

2. Returns

We accept returns only under the following conditions:

• The product arrived damaged, defective, or missing components
• The issue is reported within 2 days of delivery
• Proof of purchase and clear photographic evidence are provided

We do not accept returns for:

• Change of mind
• Minor cosmetic variations
• Damage caused by misuse, wear and tear, or improper storage

3. Replacements

If your return request is approved, we may offer:

• A replacement of the defective or missing component, or
• A full product replacement (subject to availability)

Replacements are issued at our discretion after verification.

4. Refunds

• Approved refunds will be processed to the original payment method.
• Refunds are typically completed within 7–10 business days, depending on your payment provider.
• Shipping fees (if any) are non-refundable unless the issue was caused by us.

5. Non-Returnable Items

The following are non-refundable and non-returnable unless required by law:

• Promotional items or freebies
• Digital downloads or printable materials
• Opened or used products without defects

6. Fraud and Abuse

We reserve the right to refuse refunds or replacements if we detect abuse of this policy or fraudulent claims.

7. Contact

For all refund, return, or cancellation requests, please contact:

Email: support@stratmechstudios.com